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Convai Terms Of Service

Last updated on : September 1, 2025

Thank you for using Convai!

These Terms of Service (“Terms”) apply to your access to and use of our platform, website, mobile applications, API, and other online products and services (collectively, the “Services”) provided by Convai Technologies Inc (“Company”, “we”, “our” or “us”). For information about how we collect, use, share or otherwise process personal information about you, please see our Privacy Policy.

By registering for, signing in and/or otherwise using our Services, you agree to these Terms in its entirety.

We may modify these Terms from time to time at our sole discretion and in case of any material adverse modifications, we will inform you about such the same, either by sending an email or by providing a notice through an in-product notification and updating the date at the top of these Terms.

If you have any questions about these Terms or our Services, please contact us at support@convai.com.

1. Eligibility criteria

To utilize our ‘Services’, you must be at least 13 years or the appropriate legal age in your jurisdiction, and have the capacity to enter into a binding agreement with us. If you are below 18 years, you need to obtain the consent of your parent or legal guardian to use our Services. If you are using our Services on behalf of another entity, you verify that you have the authority to accept these Terms on its behalf.

2. Access and Security

You may need to register for an account to access some and/or all of our Services. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. You are responsible for the activities of such users that occur in connection with your account.

3. Content and Ownership

Our Services are primarily engaged in the management and/or handling of the following content:

Customer Content: You may provide us certain inputs for creation of your Character which includes but is not limited to backstory, skills,character,etc. (‘Customer Provided Content’). Additionally, your Characters shall be receiving certain information when it interacts with its voice and text with end users after deployment, which includes but is not limited to scene information, scene metadata and other visual information, voice data, text input data (‘AI Experienced Content’). Customer Provided Content and AI Experienced Content are collectively referred to as ‘Customer Content’. Based on the Customer Content, the Character shall generate responses and actions including but not limited to text output, voice response, animations and actions performed (‘AI Generated Content’). You confirm that you have obtained all necessary rights and licenses relating to the Customer Data from the respective end users (if any).

You shall have ownership over the Customer Content and AI Generated Content at all times. However, the specific terms governing our arrangement may provide you various options regarding your access, storage, and usage conditions of the said content.

Creator Tier Services

Notwithstanding the foregoing, for Creator tier services, given that machine learning and artificial intelligence models have the potential for continual improvement through the analysis of data and its analytics, you are authorised and hereby authorize and grant Convai a worldwide, royalty-free license to store and use Customer Content and AI-generated content for the purposes of developing and enhancing our Services, unless otherwise agreed in writing. If you do not agree to such processing and use, you may choose to discontinue your use of the Services at any time, including by deleting your account.

Enterprise Tier Services

Convai does not collect, store, or use any data generated by users of its Enterprise tier services unless such users have provided their express and explicit consent for such use. All data processing activities for Enterprise users are strictly governed by the applicable agreement between Convai and the Enterprise customer, and are subject to the user’s configured preferences and permissions

4. Intellectual Property Rights

All content created by the Company for providing the Services shall be owned by the Company. You shall have a non-exclusive, non-transferable license to use the content solely for the purpose of using the Services during the term of this Agreement. You shall not have the right to copy, modify, distribute, sublicense, or otherwise transfer the content to any third party without the prior written consent of the Company. You acknowledge that the content is the Company's valuable intellectual property and shall take reasonable measures to protect it from unauthorized use, reproduction, or distribution.

5. Payment

Fees : You shall be responsible for paying the fees charged to your account ("Fees") according to the prices and terms mentioned on the applicable pricing page at https://convai.com/pricing or as mutually agreed between us in writing. We will charge the Fees periodically to your payment method, subject to reasonable date modifications at our discretion. By agreeing to this, you authorize us, as well as our third-party payment processor(s), to charge your payment method for the Fees.

If your payment cannot be completed, we will notify you in writing and may suspend your access to the Services until payment is received. The Fees are payable in U.S. dollars and are due upon the issuance of the invoice. Payments made are non-refundable, unless otherwise agreed upon. Please note that all fees mentioned are exclusive of any applicable taxes, which you are solely responsible for paying.

We reserve the right to modify our pricing at any time and at our sole discretion. In such an event, the prices will remain fixed during the term of your initial subscription, and any adjusted fees will only be applicable after the term of your new subscription.

Free Service: It is prohibited to create multiple accounts to take advantage of the credits offered in the free tier of the Services. If we have reason to believe that you are not using the free tier in good faith, we reserve the right to either charge you standard fees or terminate your access to the Services.

6. Strictly Prohibited Conduct and Content

Convai is committed to providing a safe and welcoming environment for all users of our platform, website and services. To achieve this goal, we prohibit certain types of conduct and content that are harmful, offensive, or disruptive.

Prohibited Conduct:

  • Harassment: We do not tolerate any form of harassment, including but not limited to verbal, physical, or sexual harassment, or other discriminatory conduct.
  • Hacking and unauthorized access: We prohibit hacking, cracking, or otherwise accessing systems or data without authorization.
  • Spam and phishing: We prohibit the use of our website and services for spamming or phishing activities.
  • Impersonation: We prohibit impersonating others, including but not limited to Convai staff or other users of our website and services.
  • Misrepresentation: We prohibit misrepresenting information or providing false information about yourself or your affiliation with any organization.

Prohibited Content:

  • Offensive content: We prohibit content that is offensive, including but not limited to hate speech, discriminatory content, or content that promotes violence or harassment.
  • Illegal content: We prohibit content that is illegal or promotes illegal activities.
  • Infringing content: We prohibit content that infringes on the intellectual property rights of others, including but not limited to copyrighted material or trademarks.
  • Malicious content: We prohibit content that contains malware, viruses, or other harmful software.
  • Deceptive content: We prohibit content that is intentionally misleading or deceptive.

Convai reserves the right to remove any content or take any other appropriate action if we believe that such content violates this policy. We may also terminate the accounts of users who violate this policy.If you have any questions or concerns regarding this prohibited conduct and content policy, please contact us at support@convai.com.

7. Attributions and publicity

If you utilize any of our Services and make them available to third parties, whether by publicly releasing them or otherwise, you agree to provide attribution to us, such as by adding a company logo and a "Powered by Convai" tagline at the start of your application. This requirement may be waived only if otherwise mutually agreed upon in writing, or if the contract allows for a white-label solution. Convai reserves the right to utilize all publicly attributed materials for marketing and promotional purposes without any cost.

8. Suggestions

If you provide us with any suggestion or feedback, you hereby grant Company a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, free of charge, and fully paid-up license to use and exploit the feedback for any purpose. We shall treat the feedback as non-confidential and may exclusively own all improvements to, or new, Company products, services, or Services based on any feedback.

9. Infringement policy and Complaints

Our Policy. In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, the accounts of users who infringe the intellectual property rights of others shall terminate with immediate effect.

At Convai, we respect the intellectual property rights of others and take allegations of infringement seriously. If you believe that any material on our website or services infringes on your intellectual property rights, please follow the steps outlined below:

  • Notice of Alleged Infringement: If you believe that your intellectual property rights have been violated, please submit a written notice to support@convai.com with the following information:
    • Identification of the copyrighted work or other intellectual property that you claim has been infringed.
    • Identification of the material that you claim is infringing and its location on our website or services.
    • A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
    • A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
    • Your contact information, including your name, address, telephone number, and email address.
  • Response to Notice: Upon receipt of a notice of alleged infringement, we will promptly investigate the matter and take appropriate action, which may include removing or disabling access to the allegedly infringing material.
  • Counter-Notice: If you believe that your material was removed or disabled as a result of mistake or misidentification, you may submit a counter-notice to us at support@convai.com. The counter-notice must include:
    • Identification of the material that was removed or disabled and its location on our website or services.
    • A statement that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
    • Your contact information, including your name, address, telephone number, and email address.
    • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification, and that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Repeat Infringers: Convai reserves the right to terminate the accounts of repeat infringers.

If you have any questions or concerns regarding this infringement policy and complaints procedure, please contact us at support@convai.com

10. Confidentiality

As part of using our Services, you may have access to Confidential Information belonging to us and other third parties. You agree to use such Confidential Information only as necessary to utilize the Services in accordance with these Terms. You shall not disclose any Confidential Information to any third party, and you shall safeguard the Confidential Information in the same manner that you would protect your own confidential information of a similar nature, using at least reasonable care.

Confidential information includes but is not limited to personal information, sensitive information, intellectual property, business information, and any other information that is not publicly available.

You agree to take reasonable steps to safeguard confidential information against unauthorized use, disclosure, or access, and to promptly notify us if you become aware of any unauthorized use or disclosure.

This confidentiality clause shall survive any termination or expiration of your interactions with us and shall be binding upon you and your agents, employees, and subcontractors.

By using our services, you acknowledge and agree to be bound by this confidentiality clause and understand that any breach of this clause may result in legal action and damages.

11. Third-Party Content

We may make available or provide information and/or embed third party API and content , which includes products, services, activities, events, or any content and information provided by third parties through our Services. We do not have any control over Third-Party Content and are not responsible for monitoring, endorsing, or making any representations or warranties regarding any Third-Party Content or Third-Party Materials. We reserve the right to block or disable access to any Third-Party Content or Third-Party Materials, in whole or in part, at any time through our Services. Third-Party Content and Third-Party Materials are provided "as is" and "as available." Your access and use of Third-Party Content and/or Third-Party Materials is subjected to third party data practices and shall be at your own risk and expense.

12. Force Majeure

Neither party will be liable for any delay or failure to perform due to events or circumstances beyond its reasonable control, including but is not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, labor disputes, governmental action, utility failures, denial-of-service attacks, or internet/service provider failures. Performance is excused only for the duration of the event, and the affected party will use commercially reasonable efforts to mitigate the impact. However, your payment obligation shall not stand suspended due to such force majeure event.

13.Service Suspension

We may suspend all or part of the Services with or without prior notice if: (a) necessary to maintain the security, integrity, or availability of the Services; (b) you fail to pay Fees when due; (c) we reasonably believe you have breached these Terms or applicable law; or (d) we are required to do so by law or a governmental authority. We will restore your access promptly once the underlying issue is resolved.

14. Export Controls and Sanctions

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any embargoed or restricted jurisdiction, and you are not a party listed on any applicable restricted party list. You will not export, re-export, transfer, or use the Services in violation of applicable export control or sanctions laws. We may suspend or terminate access for violations of this clause.

15. End-User Notice and Consent

If you make the Services available to your end users, you are solely responsible for (a) providing all legally required notices and obtaining all necessary consents; (b) honoring end-user rights; and (c) binding end users to terms no less protective of Convai and the Services than these Terms. You are responsible for your end users’ acts and omissions.

16.Indemnification

To the fullest extent permitted by applicable law, you shall indemnify, defend and hold harmless Company and our subsidiaries and affiliates, and each of our respective officers, directors, agents, partners and employees (individually and collectively, the “Company Parties”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to your access to or use of the Services and violation of these Terms/Third Party rights and/or applicable laws.

The indemnification right as mentioned hereinabove shall be without prejudice to the other rights and remedies available to us in law and/or equity.

17. Disclaimers

Our services, API, and any content or materials provided therein or therewith, including any third-party content and third-party materials, are provided on an "as is" and "as available" basis, except as otherwise provided in these terms. We and our affiliates and licensors make no warranties, express, implied, statutory or otherwise, with respect to the services, and we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, as well as any warranties arising out of any course of dealing or trade usage. We do not warrant that the services will be uninterrupted, accurate or error-free, or that any content will be secure or not lost or altered. Additionally, we do not represent or warrant that our services are accurate, complete, reliable, current, or error-free, or that access to our services, API, or any content provided therein or therewith (including the third-party content and third-party materials) will be uninterrupted. You assume the entire risk as to the quality and performance of the services and any content provided therein or therewith (including the third-party content and third-party materials). All disclaimers of any kind, including those in this section and elsewhere in these terms, are made for the benefit of our company, company parties, and company's respective shareholders, agents, representatives, licensors, suppliers, and service providers, as well as their respective successors and assigns.

18. Limitation of Liability

We are not liable to you for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if we or other company parties have been informed of the possibility of such damages. This applies to any theory of liability, including contract, tort, negligence, strict liability, or warranty. Our total liability for any claim arising from or related to these terms or our services, regardless of the form of the action, is limited to either $10.00 or the amount paid by you to use our services in the 12 months before you bring a claim under these terms, whichever is higher.

19. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or related to the use of our website and services, including but not limited to any breach of these terms or any alleged violation of any law or regulation, the parties agree to first attempt to resolve the dispute through good faith negotiations.

If the parties are unable to resolve the dispute through negotiation within thirty (30) days of notice of the dispute, either party may initiate binding arbitration in accordance with the rules of the Judicial Arbitration and Mediation Services ("JAMS") then in effect. The arbitration shall be conducted in the English language in California, USA.

The arbitrator shall be selected by mutual agreement of the parties or, if the parties cannot agree, by JAMS. The arbitration shall be conducted in accordance with the JAMS Streamlined Arbitration Rules and Procedures then in effect, or as modified by mutual agreement of the parties.

The arbitrator shall have the authority to award any remedy that would otherwise be available in court, including but not limited to injunctive or declaratory relief and compensatory, consequential, or punitive damages. The award of the arbitrator shall be final and binding on the parties and may be entered and enforced in any court of competent jurisdiction.

The parties agree to keep the arbitration proceedings and any related documents confidential and not to disclose them to any third party except as required by law or to enforce the arbitrator's award. The parties further agree to waive any right to participate in any class action or class-wide arbitration.

20. General Terms

  1. Relationship of the Parties. These Terms do not create joint venture, partnership or agency relationships between us. Convai and you are independent parties and neither party will have the power to bind the other or to incur obligations on the other’s behalf without the other party’s prior written consent.
  2. Assignment and Delegation. You shall not purport to, assign, transfer, charge, subcontract or otherwise deal with all or any of its respective rights and/or obligations under these terms nor grant, declare, create or dispose of any right or interest in it, in whole or in part without our prior written consent. Any purported assignment and delegation shall be null and void. We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.
  3. Notices. All notices will be in writing. We may notify you using the registration information you provided or the email address associated with your use of the Services. Service will be deemed given on the date of receipt if delivered by email or on the date sent via courier if delivered by post. Convai accepts service of process at email address: support@convai.com
  4. Severability If any portion of this Terms, or becomes invalid, illegal or unenforceable under Applicable Laws, then such provision shall (so far as it is invalid or unenforceable) be given no effect and shall be deemed not to be included in this Terms but without invalidating any of the remaining provisions of this Terms which shall not in any way be affected or impaired.
  5. Equitable Remedies. You acknowledge that if you violate or breach these Terms, it may cause irreparable harm to Convai and its affiliates, and Convai shall have the right to seek injunctive relief against you in addition to any other legal remedies.
  6. Term and Termination: These Terms shall be in effect when you first use the Services and remain in effect until terminated. We may terminate these Terms for any reason by providing you at least 30 days’ advance notice. You agree that Convai, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services and remove and discard any content within the Website or Services, for lack of use or if Convai believes that you have violated or acted inconsistently with the letter or spirit of these Terms.
  7. Jurisdiction, Venue and Choice of Law. These Terms will be governed by the laws of the State of California, excluding California’s conflicts of law rules or principles. Except as provided in the “Dispute Resolution” section, all claims arising out of or relating to these Terms will be brought exclusively in the state courts of California only.
  8. Entire Agreement. These Terms, together with any policies incorporated by reference herein, constitute the entire agreement between you and Convai with respect to the Services and, except for any service-specific terms of use or any applicable enterprise agreement executed by you and Convai, supersede all prior and contemporaneous agreements, communications, and understandings, whether written or oral, relating to the Services.
  9. Limitation on Claims. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or these Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred.